Refund & Cancellation Policy
Last updated: 11 June 2026
Doba Pizza, operated by Gowtham Kola, prepares food fresh to order. Because food is perishable and made for you, the cancellation and refund terms below apply.
Cancellations
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You can cancel free of charge any time before the kitchen accepts your order and begins preparation.
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Once preparation has started, an order generally cannot be cancelled, as the food is already being made for you.
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If we cancel your order (for example, an item is unavailable or the kitchen cannot fulfil it), you receive a full refund.
Refunds
You are eligible for a refund in cases such as:
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Your payment was charged but the order was not confirmed or was cancelled by us.
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The order was not delivered.
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You received the wrong items, or items that were materially incorrect, damaged, or of unacceptable quality — reported promptly with details (and a photo where possible).
How refunds are issued
Approved refunds are made to your original payment method through our payment gateway (such as Cashfree or Razorpay). Refunds are typically processed within 5–7 business days, though the time for the amount to appear depends on your bank or payment provider.
How to request a refund
Contact us as soon as possible — ideally within 24 hours of delivery — with your order details. Email gautam.koool@gmail.com or call +91 80190 67722. We will review your request and respond promptly.
Non-refundable situations
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Orders cancelled after preparation has begun (except quality/error issues above).
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Delivery delays caused by incorrect address details or unavailability at delivery.
Doba Pizza
Operated by Gowtham Kola (Individual Proprietor)
A Spinor Services community-commerce brand.
© Spinor Services. Doba Pizza, operated by Gowtham Kola.
Hyperlocal food commerce.